Refund policy

Product warranty

The Products available on the Site are guaranteed, in accordance with the law, for defects in conformity that appear within 3 (three) days of delivery.

To exercise the right relating to the guarantee of the Products purchased, the Buyer must contact CANTINE BARBERA through the contact section of the Site or the email address info@cantinebarbera.it, specifying the nature of the request, and will be contacted shortly by CANTINE BARBERA, who will verify the request.

The warranty does not apply if the Product has been damaged, even accidentally, due to the negligence of people other than CANTINE BARBERA and tampering not authorized by CANTINE BARBERA by the Buyer or third parties.

It is understood that the Buyer will not be charged any expense for exercising the right to the legal guarantee in relation to the Products purchased.

Right of withdrawal

The Buyer has the right to withdraw from the contract concluded with CANTINE BARBERA, without any penalty and without specifying the reason, within 10 (ten) working days from the day on which the Products purchased on the Site are delivered.

To exercise the right of withdrawal from the contract, the Buyer must: (a) complete in its entirety the "Returns Form on the Site at this link, and (b) send it by registered letter with acknowledgment of receipt to the Azienda Agricola Barbera s.s. di Marilena Barbera & C., based in Menfi (AG), Contrada Torrenova SP 79, together with the purchase invoice. It will be your responsibility to send the product attached, which must conform to the state of purchase, therefore not tampered with or damaged.

In the event of withdrawal, the Buyer will be required to pay only the direct costs of returning the Products and will be responsible in the event of loss or damage to the Products. In addition to what is specified above, the withdrawal will be considered exercised correctly if the Product is returned in a condition of substantial integrity.

Following receipt of the returned Products, CANTINE BARBERA will promptly verify compliance with the terms and conditions of withdrawal described in this Article 8, communicating the outcome to the Buyer by e-mail. If the right of withdrawal has been correctly exercised by the Buyer, CANTINE BARBERA will send confirmation of acceptance of the Products. CANTINE BARBERA will activate the reimbursement procedures pursuant to Article below.

If it is ascertained that even just one of the conditions for the exercise of the right of withdrawal has not been respected, as specified in this Article 8, CANTINE BARBERA will communicate to the Buyer via e-mail the forfeiture of the exercise of the right of withdrawal and of the right to obtain reimbursement of sums already paid; in this case, the Products will be automatically returned to the Buyer, at the Buyer's expense, in the state in which they were returned to CANTINE BARBERA.

Refunds

Regardless of the payment method used by the Buyer, the refund procedure is activated by CANTINE BARBERA in the shortest time possible and in any case within 30 (thirty) days from the date on which CANTINE BARBERA became aware of the exercise of the right of withdrawal , after verifying the correct execution of the procedure and acceptance of the returned Products.

If there is no correspondence between the Buyer of the Products indicated in the Purchase Order and the person who made the payment of the sums due for their purchase, in case of exercise of the right of withdrawal, CANTINE BARBERA will refund the sums paid exclusively to the person who made the payment: in this case, CANTINE BARBERA will still be released.

Complaints
Any complaints may in any case be sent to Azienda Agricola Barbera s.s. di Marilena Barbera & C., based in Menfi (AG), Contrada Torrenova SP 79, or via e-mail to the address info@cantinebarbera.it inserting "complaint" in the subject of the communication.